Multiple data layers
Follow the data from its source through calculations and reports to find where a mismatch begins.
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Life sciences · Managed analytics support
Dependable support for business-critical Power BI
We provide ongoing Power BI support for a large multinational provider of life-sciences technologies, analytical instruments, and laboratory products and services. A dedicated senior manager helps users get reporting issues investigated and improvements checked.
The challenge
A reporting problem can start with the data.
When a dashboard figure looks wrong, the cause may be in the original data, database calculations, data preparation, or report settings. Finding the answer means following the information from its source to the screen.
Users also need someone who understands their question, keeps them informed, and coordinates the work through to a checked result.
Business context
Understand whether a report has an error or needs to change to answer a new business question.
Continuity
Keep knowledge of reports, previous issues, and user needs as the work continues.
The support model
One team, from the first question to a checked result.
A dedicated senior support manager is the main contact for the client. They clarify requests, agree priorities, share progress, and keep the team focused on the business question.
The team checks how reports work, examines source data and database logic, and identifies the cause or needed change. They then update Power BI reports and dashboards and review the results with the people who use them.
Understand the request
Understand the problem, who it affects, how urgent it is, and what a correct result should look like.
Find the cause
Check source data, calculations, databases, and report settings to find the cause.
Improve and check
Update the report, explain what changed, and check the result with its users.
Support flow
Keeping people and data connected.
A consistent point of contact connects each business question with the people investigating the data and updating the reports.
Stakeholder requestIssue, question or design change
Senior support leadClarification, coordination and communication
Data investigationSources, databases and transformations
Power BI deliveryModels, reports, visuals and design
ValidationBusiness review and closure
Engagement outcomes
Consistent support as reporting needs change.
This approach gives the client a consistent way to resolve reporting concerns and improve dashboards while retaining knowledge of user needs. The outcomes below describe the support provided; improvements have not been quantified.
Stable ownershipA dedicated senior manager keeps communication and delivery coordinated.
Finding the causeInvestigations follow the data behind the dashboard.
Coordinated deliveryOne team coordinates the request, investigation, changes, and checks.
Adaptable reportingUpdate dashboards and reports as business needs change.
Microsoft Power BIData analysisDatabase analysisRoot-cause investigationDashboard designManaged support
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Talk to our team →This work is part of a wider relationship with the same unnamed life-sciences client. Read the laboratory operations case study.