Shared resources
Prevent competing visits, bookings and events from creating resource conflicts.
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Life sciences · Operations platform
Connecting a distributed laboratory network
For a large multinational provider of life-sciences technologies, analytical instruments, laboratory products and services, one role-aware platform connects inquiries, resource booking, events, approvals and communication across a multi-site laboratory operation.
The challenge
Scheduling was only one part of the problem.
A laboratory request can span divisions, sites, equipment, responsible team members and external participants. It may require approvals, supporting documents, consumable details, schedule validation, status updates and follow-up feedback.
As requirements evolved, the platform also needed to support multi-division inquiries, multi-lab events, walk-ins and different validation rules—without fragmenting the operational picture.
Complex hand-offs
Keep context intact as requests move through assignment, approval and delivery.
Multiple roles
Give participants, specialists, sales teams and administrators the right tools and visibility.
The solution
One connected operational lifecycle.
Arctech built a browser-based platform that connects registration and inquiry through scheduling, approval, delivery and feedback. Role-aware navigation exposes the appropriate journeys for external participants and internal teams.
Calendar-based availability checks react to changing dates, laboratories and equipment. Reusable templates, queued email processing, reminders and escalations automate recurring communication, while remarks, attachments and approval histories preserve decision context.
Inquiry & visits
Capture participant context, select labs and equipment, attach files and delegate responsibility.
Equipment booking
Calendar-led selection with overlap detection, approvals, rescheduling and consumable capture.
Events & engagement
Manage publication, speakers, registration, resources, feedback and shared calendar visibility.
Architecture
Separated by responsibility, connected by workflow.
A layered architecture keeps browser interactions, domain coordination, persistence, asynchronous work and communication independently maintainable.
Angular SPAReactive forms, calendars and operational grids
.NET APIAuthenticated application endpoints
Domain layerManagers, validation and workflow rules
SQL ServerOperational data and stored procedures
Background workQueued email, reminders and audit records
Ongoing engineering partnership
Flexible capacity across multiple initiatives.
This platform forms part of a broader, ongoing vendor relationship. Arctech provides flexible access to engineering capacity across multiple client initiatives, allowing teams to draw on product-development and support expertise as priorities evolve.
Our engineers collaborate across new product capabilities, application enhancements, technical investigation and ongoing support. The model preserves continuity and product context while giving the client a practical way to scale specialist input around active work.
Product development
Cross-layer delivery spanning user journeys, APIs, workflow logic, persistence and communication.
Enhancement & investigation
Structured analysis and implementation for evolving requirements and production issues.
Broader support
The relationship also includes managed analytics support with dedicated senior ownership.
Explore the Power BI engagement →Delivery approach
End-to-end iteration.
Workflow changes were delivered across the UI, API contracts, business services, repositories, database procedures and communication templates as cohesive increments. Automated test assets cover both the Angular client and .NET API, supported by validation, centralized error handling and environment-specific configuration.
Connected workflowsInquiries, visits, bookings, events, approvals and feedback share one operational foundation.
Conflict preventionProactive overlap checks guard affected resource-booking journeys.
Automated follow-upQueued messages, reminders and escalation paths reduce dependence on manual prompting.
Auditable contextStatus processing, remarks and approval history preserve the story behind each request.
Angular 19ASP.NET Core 8SQL ServerHangfireFullCalendarAG GridFluentValidationxUnit