Instrument variability
Capture service-specific samples, analysis options and scientific details without fragmenting the workflow.
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Scientific research · Facility operations
One workflow for complex analytical-facility requests
For a major Government of India scientific research organization, a connected platform brings instrument discovery, tailored requisitions, approvals, scheduling, documents, results and operational reporting into one service lifecycle.
The challenge
Every instrument asks different scientific questions.
An analytical-service request is more complex than booking a time slot. A requester must identify the right facility and instrument, select an analysis, provide suitable sample information and supply the scientific detail that specialists need.
Facility teams must then route the request, verify its completeness, make decisions, schedule work, record costs and transactions, communicate changes, deliver documents or results, and report on operations. A single rigid form cannot represent that range of instruments, requester types and responsibilities.
Role-aware operations
Coordinate requesters, project leaders, moderators, specialists and administrators across each decision.
Operational visibility
Connect schedules, downtime, status, samples, documents, costs and facility reporting.
The solution
Two experiences, one connected service workflow.
Arctech built separate ASP.NET Core applications for public and external requesters and for internal facility operations. The requester experience supports registration, facility and instrument discovery, tailored requisitions, cart and order handling, profiles, support, feedback and document access.
The internal application supports instrument and facility administration, role-aware request queues, verification, approval and rejection, scheduling, transactions, costs, uploaded results and operational reporting. Workflow-specific email communication covers registration, decisions, rescheduling, proforma generation, closure, support and feedback.
Instrument discovery
Help requesters find facilities, instruments and analysis options before submitting scientific details.
Tailored requisitions
Combine common workflow data with more than 60 repository-tracked instrument-specific form templates.
Facility operations
Manage review, scheduling, costs, generated documents, notifications, results and reporting.
Architecture
Shared workflow foundations across two applications.
Server-rendered applications keep form-heavy authenticated journeys direct, while reusable services and stored-procedure-backed data access connect the requester and internal operating models.
Requester applicationDiscovery, requisitions, orders and documents
Workflow servicesFacilities, instruments, users and decisions
SQL ServerOperational data and stored procedures
Operations applicationReview, scheduling, costs and results
OutputsPDFs, notifications and reporting
Delivery approach
Incremental evolution across a wide scientific domain.
The platform evolved through sustained, focused changes spanning new instrument forms, role behaviour, requisition workflows, email messages, schedules, digital-logbook reporting, utilisation filters and document/export corrections.
Explicit service interfaces, dependency injection, mapping, validation and separate data-access projects organise the domain. Development, staging and production configuration concerns are represented in the solution. The verified scope does not include delivery methodology, release automation or measured business outcomes.
Connected workflowDiscovery, requisition, review, scheduling, documents and results share one operational lifecycle.
Adaptable data captureInstrument-specific templates preserve scientific detail within a common form-engine approach.
Workflow communicationEmail paths support key events from registration and decisions through rescheduling and closure.
Operational visibilityDigital-logbook, schedule, sample, status and utilisation views support facility teams.
.NET 7ASP.NET CoreRazor PagesEntity Framework CoreSQL ServerASP.NET Core IdentityAutoMapperSerilogPDF generation
Need to digitize a specialized service workflow?
Talk to our team →This is one of several platforms delivered for the same anonymous research organization. Read the government research portal case study.